Leads strategic division and school-wide efforts to identify and deploy technologies that support the teaching and learning mission of the University. Administers enterprise-wide systems and applications to ensure operability of services and provide a highly available, secure, and robust academic technology infrastructure. Designs support models; deploys equipment and infrastructure into supported rooms and facilities and/or deploys enterprise-wide software applications for use by the Emory University and Emory Healthcare communities. Monitors application activity, equipment security, and system functions to ensure required availability and integrity; works with OIT Enterprise Systems to ensure 7x24 end-to-end monitoring and event management systems and alerts are in place and properly supported. Consults with OIT Infrastructure teams to identify new and evolving systems, servers, storage, and database resources. Ensures systems and applications comply with required mandates and best practices. Provides customer support to troubleshoot advanced-level technical problems, ensure productivity, and to maintain system operability. Educates customers on available central services to promote technology usage at Emory and to create best practice standards. Reviews departments' proposals for new technologies, and makes subsequent recommendations to management based on technology and financial support requirements. Partners with vendors and other campus experts to evaluate customer technology requirements and offer effective, innovative and supported solutions. Participates in projects to evaluate, test, implement, upgrade, and/or purchase new systems, applications, or services. Serves on professional organizations' work groups and committees to promote industry standards and collaboration with peers to influence future technologies. Performs related responsibilities as required.
Requisition/Job Posting # 88539